Was unfortunately in the position where my testing managed to stop the Kindle in its tracks. Happened during removal of some items that I no longer required. The Kindle stopped responding and a normal reboot left me with a spinning wheel in the top left corner. Despite leaving the device to settle after a few minutes it was obvious that it was not going anywhere. So this is what it took
- Unplug Kindle from power adapter or computer.
- Slide and release the power button. The LED light that surrounds the power button will display green for two seconds.
- Shut down Kindle by sliding and holding the power button for five seconds. The LED light will blink three times. Wait for the screen to go blank, then release the power button.
- Turn on the Kindle by sliding and releasing the power button.
- If Kindle is still not working, you can perform a hard reset by sliding and holding the power button for 15 seconds.
- If Kindle is still unresponsive, try charging Kindle before trying to restart the device once again.
- If this fails looks like you need to contact support as you may have something more significant at play.
Once mine booted it showed no books – do not panic. Give the unit a few minutes to collect its thoughts and catalog the items that are on the device. Now in my case all the items are back and operating successfully.
HTH